Waitwhile offers a host of features

Keep track of valuable customer data, streamline your business, improve communication, and more.

Overview

Product features

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See how our happy customers are using Waitwhile.

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Trusted by some of the biggest names in business

Scale
Created to meet the needs of global organizations

  • Get peace of mind with a 99.99% uptime SLA
  • Scale up as needed with an unlimited number of guests and messages
  • Manage all users and teams from one place
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testimonial

“We've saved over 3 million customers queued through Waitwhile more than 140,000 days of waiting in line. It's been seamless.”

Cliff Stefanuk

Product Owner, Best Buy

Security
Enterprise-grade
data protection

  • HIPAA and FedRamp compliant
  • SOC2 verified
  • Built using industry-accepted best practices and frameworks
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Privacy

Data controls

  • Automated data anonymization of PII data
  • Data export via API and native BI integrations
  • Data center restrictions to US, North America, Europe, and Asia
  • GDPR, CCPA and HIPAA compliant
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testimonial

95% of user feedback about our ordering app is how easy it is to use. It has been called magic. And that’s thanks to Waitwhile.

Kevin Yim

VP Marketing & Communications, Zippy’s

Platform
Waitwhile and your ecosystem, united

  • Connect Waitwhile with 1000+ other apps and services
  • Powerful API and developer ecosystem
  • Single sign-on (SSO/SAML V2)
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Branding
Your customers,
your brand

  • White-label Waitwhile to match yourbrand guidelines
  • Stay on-brand with permissionbased editing
  • Level up your native app with powerful queueing and scheduling features
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Frequently Asked Questions

Check out this list of commonly asked questions.
If you don't see what you need, email us at hello@waitwhile.com

Can I use Waitwhile for free?
Yes, indeed! You can waitlist up to 100 guests each month on the Free plan and access all of the awesome features.
What if I exceed my Free or paid plan limits?
You will still be able to access your waitlist, but you won't be able to add any new guests until the beginning of the next month (or if you choose to upgrade to the next plan).
How do I know which plan is right for me?
If you waitlist fewer than 100 guests a month, you should try our Free plan. Otherwise, choose Starter or Business based on the number of guests you expect, and for more features.
Is billing based on each waitlist?
No, billing is based on your Waitwhile Account which may have as many waitlists as you want. The total number of waitlisted guests across all your waitlists is what counts towards the different plan thresholds.
How do I cancel my monthly subscription?
Canceling can be done easily within the billing tab of your account and your plan won't renew after the current billing period. You don't lose your statistics or customer data if you cancel either so it's flexible to turn off or turn on based on your current needs.
Are there any long-term commitments or cancellation fees?
No. You can upgrade, downgrade, or cancel your subscription at any time. We'll never charge a cancellation fee or ask you to sign a minimum contract. This means you can use Waitwhile only as needed and not pay for the months you don't need it!
What are my payment options - credit card and/or invoicing?
You can use your credit card to pay for any plan. We support VISA, MasterCard and AMEX. If you sign up for an Annual subscription, we can invoice you annually.
What kind of support do I get?
We got your back! All our plans come with support via email and chat, and our Business and Enterprise plans also get phone support.
Do you offer nonprofit, or educational discounts?
Sure thing. Just contact us and we'll figure something out.
Do you offer Enterprise contracts/pricing/support?
Yep! Email us and we'll make it happen.
What happens if I upgrade or downgrade a plan mid-period?
Not a problem. Our smart billing system will calculate the difference and automatically compensate you for any difference.
Can I make a payment by invoice?
We’re happy to provide invoicing on our Enterprise plans. Contact us to set up payment by check or bank transfer. We do not offer monthly invoicing.
Do I get anything if I refer a friend to Waitwhile?
Yep! We'll give you $50 in Waitwhile billing credit for every friend you refer to a Waitwhile plan. Even better, your friend will get $50 too! Learn more on the Referrals page.

Join the thousands of companies using Waitwhile

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