Simple and
predictable pricing
Waitwhile is free to use for as long as you want
Bill monthly
Bill annually (and get 2 months for free)
Free
$
0
- Up to 100 waitlisted guest parties per month
- Upgrade to another plan anytime
- Customizable SMS and email alerts
- Waitlist modified to your needs
- Assign staff and services
- Smart wait time estimation
- Public waitlist and Check-in Station
- Customer CRM
- Analytics and Statistics
- Real-time updates
Starter
$
49
/mo
- Up to 1000 guests per month
- Everything in Free, plus:
- Multiple locations
- Logo and branding
- Live support
Business
$
129
/mo
$239 value
- Up to 10 000 waitlisted guest parties per month
- Everything in Starter, plus:
- Export guest data
- Advanced security
- Daily backups
- Custom branding
Enterprise
Let’s create
a tailor-made plan for
your organization
a tailor-made plan for
your organization
- Unlimited guests
- Everything in Business, plus:
- Account manager
- Prioritized support
- Product training
- Service Level Agreement (SLA)
- Data & PII anonymization
- Flexible billing
Pricing includes free SMS for North America. For other regions, just chat with us for the current SMS pricing.
95% of user feedback about our ordering app is how easy it is to use. It has been called magic. And that’s thanks to Waitwhile.
Kevin Yim
VP Marketing & Communications, Zippy’s
You are in good company.
Plan comparison
Choose the option that makes the most sense for your business.
Price No contracts, cancel anytime.
$0 / mo
$59 / mo
$159 / mo
From $1,000 / mo
Number of guests Guests and bookings per month.
100 guests / mo
1000 guests / mo
10 000 guests / mo
Unlimited
Multiple locations Create and manage many waitlists.
Message guests Send SMS/Emails to guests.
Max texts per guest Number of messages per guest.
2
3
8
15
Team notifications Send SMS/Emails to team on guest updates.
-
-
Two-way messaging Guests can reply back and you will see their response.
Schedule bookings Book flexible appointments with guests.
Sync bookings in waitlist automatically Move upcoming bookings into waitlist to reflect wait times.
Occupancy tracking Track number of visitors versus your capacity.
Invite team and admins Multiple logins with different permissions and access.
Set user permissions Set if users can access all settings or just waitlist and bookings.
Customize design Edit colors, buttons, text etc.
White-label design Remove Waitwhile branding and edit HTML, fonts and more.
Resource management Assign staff and other resources to guests and set working hours.
Export guest data Export detailed guest data and analytics to CSV or Excel.
Import guest data Import guest data from a CSV directly to your waitlist.
API access API for every account action. (api.waitwhile.com/docs)
Webhooks Subscribe to Waitwhile events in your own services and apps.
Zapier integration Connect Waitwhile with 2000+ services you already use & love.
Chat support Get help via online chat.
Mon-Fri 9am-6pm EST
Mon-Fri 9am-6pm EST
Every day 9am-6pm EST
24/7
Email support Get help via email.
Mon-Fri 9am-6pm EST
Mon-Fri 9am-6pm EST
Every day 9am-6pm EST
24/7
Phone support Get help via phone.
Every day 9am-6pm EST
Account manager Dedicated person that is available on demand.
Product training Get training from our team to make the most of the product.
Configuration help Help to set everything up in the account.
Service-level Agreement (SLA) Formal agreement of up-time.
Audit Logging Detailed log of all activities in your account.
Daily Backup and Recovery Recover waitlist if your team makes a mistake.
Data anonymization Purge your guest data from Waitwhile servers on schedule.
Data location control Restrict data storage to US only.
SAML and SSO Integrate Waitwhile with your authentication service.
Invoicing and PO Flexible payments via any preferred mechanism.
Frequently Asked Questions
Check out this list of commonly asked questions.
If you don't see what you need, email us at hello@waitwhile.com
Can I use Waitwhile for free?
Yes, indeed! You can waitlist up to 100 guests each month on the Free plan and access all of the awesome features.
What if I exceed my Free or paid plan limits?
You will still be able to access your waitlist, but you won't be able to add any new guests until the beginning of the next month (or if you choose to upgrade to the next plan).
How do I know which plan is right for me?
If you waitlist fewer than 100 guests a month, you should try our Free plan. Otherwise, choose Starter or Business based on the number of guests you expect, and for more features.
Is billing based on each waitlist?
No, billing is based on your Waitwhile Account which may have as many waitlists as you want. The total number of waitlisted guests across all your waitlists is what counts towards the different plan thresholds.
How do I cancel my monthly subscription?
Canceling can be done easily within the billing tab of your account and your plan won't renew after the current billing period. You don't lose your statistics or customer data if you cancel either so it's flexible to turn off or turn on based on your current needs.
Are there any long-term commitments or cancellation fees?
No. You can upgrade, downgrade, or cancel your subscription at any time. We'll never charge a cancellation fee or ask you to sign a minimum contract. This means you can use Waitwhile only as needed and not pay for the months you don't need it!
What are my payment options - credit card and/or invoicing?
You can use your credit card to pay for any plan. We support VISA, MasterCard and AMEX. If you sign up for an Annual subscription, we can invoice you annually.
What kind of support do I get?
We got your back! All our plans come with support via email and chat, and our Business and Enterprise plans also get phone support.
Do you offer nonprofit, or educational discounts?
Sure thing. Just contact us and we'll figure something out.
Do you offer Enterprise contracts/pricing/support?
Yep! Email us and we'll make it happen.
What happens if I upgrade or downgrade a plan mid-period?
Not a problem. Our smart billing system will calculate the difference and automatically compensate you for any difference.
Can I make a payment by invoice?
We’re happy to provide invoicing on our Enterprise plans. Contact us to set up payment by check or bank transfer. We do not offer monthly invoicing.
Do I get anything if I refer a friend to Waitwhile?
Yep! We'll give you $50 in Waitwhile billing credit for every friend you refer to a Waitwhile plan. Even better, your friend will get $50 too! Learn more on the Referrals page.
Join the thousands of companies using Waitwhile
There’s nothing to lose but the wait.
Try it freeNo credit card required