Retail, shopping, and curbside pickup waitlist and appointments

Waitwhile takes the frustration out of waiting in line while keeping your customers and employees happy. With our virtual waitlist, occupancy tracking, curbside pickup, appointment scheduling, and more, we’ve helped thousands of businesses transform the way their customers shop.

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With Waitwhile, businesses have saved 100 million customers more than 10,000 years of waiting
...and counting

Say hello to a waitlist
without the wait

Virtual waitlist

Save your customers countless hours of waiting in line, eliminate lines in front of your store or fitting room, and keep your occupancy rates safe. Shoppers can join your virtual line via text, QR code, or web sign-up. Once signed in, they can monitor their place in line and will get a text, email, or both when their turn is coming up. Waitwhile uses machine learning to monitor and help you improve wait times, sales staff availability, and guest services.

Brands that use Waitwhile’s virtual waitlist feature:
Louis Vuitton, IKEA, Best Buy, Patagonia, REI, and many more.

Curbside pickup

Allow customers to pick up their order curbside in a way that’s safe and convenient. Shoppers can join your curbside waitlist once they arrive at your store. While their order is being filled, they’ll be able to get real-time wait time updates from the comfort of their vehicle until the moment their order is delivered directly to them.

At the same time, your staff will be notified when customers arrive curbside so they can quickly prioritize between indoor and curbside shoppers.

Brands that use Waitwhile’s curbside pickup feature:
IKEA, Best Buy

Occupancy tracking

Keep track of customers entering and exiting your store manually or automatically. Once you reach capacity, shoppers will be prompted to join your virtual waitlist.

Brands that use Waitwhile’s occupancy tracking feature:
Victoria’s Secret, Best Buy, Nike, Sobey’s

In-store shopping appointments

Allow shoppers to pick a time to shop 1:1 with product experts. Set appointment availability, assign staff, and decide how to customize the shopping experience to make customers feel like VIPs. You can then embed the in-store appointment feature directly into your website or share it via email.

Brands that use Waitwhile’s in-store appointment feature:
Fleet Feet, Everlane, Westfield

Virtual shopping appointments

Offer virtual video appointments, product demos, styling assistance, and more to customers who are not ready to visit in person. Select your preferred virtual meeting platform (e.g. Zoom, Skype), set your appointment availability, and customize your communications to match your business. Waitwhile will then send shoppers and staff a unique video link prior to their scheduled appointment.

Brands that use Waitwhile’s virtual appointment feature:
Everlane, Canada Goose. See it live here:Canada Goose virtual shopping appointments.

Concierge Service for personal shopping & VIPs

Treat your VIP shoppers to a Concierge Service experience with your most knowledgeable staff members. A greeter with an iPad is all it takes to connect your VIP customers with the best-suited sales people working that day. The greeter can register the customer and note any special requests (e.g. language preferences). This in turn notifies the sales team. Your customer can browse the store or grab a coffee while they wait and will be notified via text message when their sales person is ready.

Brands that use Waitwhile’s Concierge Service feature:
Louis Vuitton, Balenciaga

Store events

Create a guest list, check customers in, and make sure capacity is at a safe level with our store events feature. Prior to your event, set up your guest lists and start collecting RSVPs. You’ll then be able to add available event times for guests to pick from and use the virtual waitlist to let guests enter your space and track occupancy in a convenient way.

Brands that use Waitwhile’s store events feature:
Louis Vuitton, Everlane, Supreme

Product releases

Give customers the red carpet treatment for your next product release. You’ll be able to invite them to join a pre-launch waitlist and get their coveted item before the crowds or prompt them to schedule an invite-only appointment where they can pick up their item in person.

Brands that use Waitwhile’s product release feature:
Balenciaga, Supreme

Supercharge your
business

Waitwhile helps you streamline your operations, learn about your customers and increase satisfaction — on autopilot.

Manage customer flow like a boss

Track and limit occupancy, prioritize VIP customers, and get instant insight into customer wait times segmented by customer, staff member, or type of service.

Build customer profiles

Never forget a face or an email address. Know previous services guests have received, their number of past visits, and more. Use the contact information you gather to create marketing campaigns.

Set operations on auto pilot

Automate appointment confirmations, thank you messages, and requests for feedback. Plus, set cancellation notice requirements, maximum number of appointments, and more.

Analyze, optimize, repeat

Optimize your operations based on knowing when your business is the busiest, which services are most popular, who the most efficient employees are, and more.